Subscription and Billing Terms

These Subscription and Billing Terms are part of the Terms of Use. They apply when you use the free plan or buy a paid subscription to SIM PLC 5000.

1. Plans

Prices are in US dollars and do not include applicable taxes. The price, billing interval, and any taxes are shown before you confirm a purchase. We do not currently offer free trials; the free plan is available at no cost without a payment method.

2. Automatic renewal

Paid subscriptions renew automatically every month and your payment method is charged the then-current price at the start of each billing period, until you cancel. Each billing period begins on the date of your first payment and renews on the same day each month (or the last day of a shorter month). By starting a paid subscription, you authorize these recurring charges.

3. Payment processing

Payments are processed by our third-party payment processor, Stripe. You provide your card or other payment details directly to the processor; we never see or store your full card number. We receive limited information such as your customer and subscription identifiers, plan, billing status, and the card brand and last four digits. Your payment method must be valid and authorized for the charges.

4. Taxes

Prices exclude sales and use taxes. Where required, we will add applicable taxes—such as the Puerto Rico sales and use tax (IVU) or taxes of the state or country where you are located—at checkout, and the total will be shown before you pay.

5. Cancelling

• You can cancel at any time from the billing section of the Account page in the app. You can also email simplc5000@gmail.com and we will cancel for you.
• Cancellation stops future renewals. Your paid features remain available until the end of the billing period you have already paid for, and then your account moves to the free plan.
• Deleting your account cancels any active subscription immediately.

6. Refunds

Payments are non-refundable, and we do not give refunds or credits for partial billing periods, unused time, or unused features, except:

• where a refund is required by applicable law;
• if we charged you in error, such as a duplicate charge or a charge after cancellation; or
• if we terminate your subscription or discontinue the Service for reasons other than your violation of the Terms, in which case we refund the unused portion of the current period.

To request a refund in one of these cases, email us within 60 days of the charge. Approved refunds are returned to the original payment method.

7. Upgrades and downgrades

• Upgrades take effect immediately. You are charged a prorated amount for the rest of the current period, and the new price applies at the next renewal.
• Downgrades take effect at the end of the current billing period. No partial refund is given for the higher plan.
• If your account exceeds the limits of a lower plan, your existing projects remain available to view and export, but you cannot create projects or add rungs beyond the lower plan’s limits until you are within them.

8. Failed payments

If a renewal payment fails, we or our payment processor will retry it and notify you by email. If payment is still unsuccessful after the retry period, your subscription ends and your account moves to the free plan. Your projects are not deleted because of a failed payment.

9. Price changes

We may change subscription prices. We will email you at least 30 days before a price increase affects your subscription. The new price applies starting with your next renewal after that notice period. If you do not want to pay the new price, cancel before it takes effect.

10. Billing questions and disputes

If you think a charge is wrong, contact us at simplc5000@gmail.com first so we can fix it quickly. If you file a chargeback for a valid charge, we may suspend paid features while the dispute is open. Nothing here limits any right you have under applicable consumer protection law, including your right to contact the Puerto Rico Department of Consumer Affairs (DACO).

Questions about this document? Email simplc5000@gmail.com.